Coverage and liability

The deductible depends on the chosen subscription.

In the Basic plan, the deductible is a maximum of €1,500 per incident. It is possible to reduce the deductible from €1,500 to €300. This option costs €1.99 per reserved hour and must be selected by the customer themselves in the app. In addition to the deductible, the Basic sub­scrip­tion may incur additional costs.

In the Basic Plus and Gold sub­scrip­tions, the deductible is a maximum of €300 in each case.

The parking ticket is sent to CFL Mobility. The offender is identified, and the police will be informed. You will then receive the ticket directly from the police. The processing fees according to our Fairplay rules will be charged to you by CFL Mobility. If you receive a parking ticket for illegal parking and pay it immediately, you will not be charged any processing fees by CFL Mobility.

As a FLEX customer, you have com­pre­hen­sive motor insurance covering public liability, uniden­ti­fied third-party liability (casualty and collision, with excess) and occupant insurance.

Please report the damage immediately in the FLEX App using the cor­re­spond­ing function in the active booking.