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• Can I return my car to a different location? No, you have to return the FLEX vehicle back to the departure station. More info
• How do I book a FLEX car? Download the FLEX appThe FLEX Carsharing app is available free of charge on:Google Play Store (Android)Apple App Store (iOS)Create your accountWhen you register, you will need to:Provide your personal details.Upload a copy of your driving licence.Set up your driver profile.Your account will usually… More info
• What is the procedure for picking up and returning a vehicle? Picking up the vehicleReservation: Reserve a vehicle via the FLEX mobile app (available for Android and iOS) or the online portal.Unlocking: Go to the selected station at the confirmed booking time. Use the app to unlock the vehicle.Returning the vehicleReturn to the original station: Return the ve… More info
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• Do I need to refuel the car after each tour? No, you have to return the FLEX vehicle to the departure carsharing station. FLEX is a round-trip-based carsharing service. More info
• FLEX Carsharing Expands Significantly in Esch/Alzette with Four New Stations More info
• How can I cancel my subscription? The customer contract (subscription) can be terminated in the user account settings in the application, in writing or by email to support@flex.lu. More info
• How do I change my existing subscription? An “upgrade” (switching to a higher-tier subscription) and a “downgrade” (switching to a lower-tier subscription) can be done at any time through the driver profile under the “Select subscription” menu item in the FLEX app. More info
• Can I become a FLEX customer if I live abroad? Yes, of course. All you need in addition to your valid driving licence to become a FLEX customer is a valid proof of residence. More info
• What driving licence do I need to become a FLEX customer? You must hold an EU-recognised driving licence or present an international driving licence (accompanied by your original driving licence). In addition to an international driving licence, a valid certificate of residence is also required. More info
• Do I have to be a FLEX customer to use the service? Yes. Only FLEX customers can drive our cars. More info
• What is the minimum age requirement to use FLEX services? Yes. You must be at least 18 years old and have a valid driving licence to use FLEX. More info
• Lost property Please let us know by email (support@flex.lu) what you found, when and in which vehicle. Photos are also welcome. More info
• Lost property You can contact the FLEX Servicecentre by phone. We can then open the vehicle so that you can retrieve your forgotten item. Please note that this does not entitle you to a journey.Alternatively, you can make a booking yourself to collect the item. Then let us know by email that this booking was onl… More info
• How much is the excess? The deductible depends on the chosen subscription.In the Basic plan, the deductible is a maximum of €1,500 per incident. It is possible to reduce the deductible from €1,500 to €300. This option costs €1.99 per reserved hour and must be selected by the customer themselves in the app. In addition to … More info
• What does the FLEX insurance policy cover? As a FLEX customer, you have comprehensive motor insurance covering public liability, unidentified third-party liability (casualty and collision, with excess) and occupant insurance. More info
• I received a traffic ticket. What should I do now? The parking ticket is sent to CFL Mobility. The offender is identified, and the police will be informed. You will then receive the ticket directly from the police. The processing fees according to our Fairplay rules will be charged to you by CFL Mobility. If you receive a parking ticket for illegal… More info
• How are FLEX trip costs calculated? The price is based on time and distance driven. It includes everything: fuel, insurance, maintenance, and parking at FLEX stations. More info
• What is included in the rates? Our hourly and mileage rates include everything: fuel, service, repairs, insurance, administration, tyre changes, vehicle tax and VAT. More info
• The vehicle cannot be opened. Make sure you have an active booking for the vehicle. Your smartphone must have a internet connection and Bluetooth must be enabled. Make sure you are using the FLEX app to open the vehicle. If you still cannot open the vehicle, please contact our FLEX Servicecenter on +352 2883 3882. More info
• What do I have to pay attention to when starting? For your safety, please observe the following points:Check the vehicle carefully for new damage, dirt, and other irregularities (e.g., cigarette smell …) and report these cases before starting your trip using the “Report damage” function in the FLEX app. Otherwise, you are liable for damage to the … More info
• I’ve noticed a damage to the FLEX car before setting off. What do I have to do? Please report the damage immediately in the FLEX App using the corresponding function in the active booking. More info
• What happens if the booked car is not at the specified station? Please ensure that you are at the carsharing station where you also booked the vehicle. If this is the case, please contact the FLEX Servicecentre on (+352) 2883 3882 More info
• How do I open a FLEX vehicle? As soon as a reservation for a vehicle is active, you can open and close it directly with the FLEX App on your smartphone. More info
• What is the difference between car sharing and carpooling? Car sharing allows you to rent a car for a short period of time via an app - you drive yourself and return the car at the end.Carpooling is sharing a journey with other people in the same car, usually with a single driver. More info
• Privacy Policy More info
• What should I do when a vehicle is blocking the parking upon return? If the FLEX station is blocked by another vehicle, park as close as possible and report the situation via the app or by calling our customer service. We’ll take care of it, and your return time will be adjusted if needed. More info
• Say Hello to the All-New Black MINI – Now Available with FLEX More info
• FLEX Carsharing and natur&ëmwelt Celebrate Successful Charity Car Initiative More info
• Are there any additional costs when travelling with FLEX (tolls, vignettes, parking)? Yes, there may be additional costs when using FLEX. These are not included in the rental price. They may include:Toll fees and vignettes (e.g. on highways in Austria, Switzerland, or France)Access charges for environmental zones in certain citiesParking fees on public or private lots outside FLEX s… More info
• Hobscheid/Eischen - Centre Sportif More info